A reply within one business day
A person reads what you write, not an autoresponder. If it needs an engineer, an engineer answers it.
Contact sales
- Plan your move to Centipid
- Find the pricing that fits your network
- Get onboarding help
Technical issues or product questions? Contact support
Reach us however you prefer
What happens when you get in touch
No queue, no qualification call before anyone reads what you wrote.
A look at your network
Routers, subscriber counts, the gateways you collect on and whatever you bill with today, so the advice fits what you actually run.
A move that keeps your data
Subscribers, packages and balances come across from your current system, and we plan the cutover around your billing dates.
A price worked out with you
Hotspot, PPPoE or both, priced on your own numbers before you commit to anything.
Follow Centipid
A message on any of these reaches the same team.
Billing and payment questions
3% of hotspot revenue or $0.25 per active PPPoE subscriber each month. Try it for 14 days with no card. If you stay, your first invoice covers those 14 days at the usual rates, never less than the $5 monthly minimum (KES 500 in Kenya). Leave within 14 days and you pay nothing. Run both and the two fees add up on one invoice.
No. Centipid never charges you automatically. We invoice you once a month and you pay it by mobile money, from your Centipid wallet, by PayPal or by bank transfer.
A PPPoE subscriber whose account was active during the month. Suspended and expired subscribers stay in the system and are not billed.
No. Unlimited MikroTik routers, staff accounts and vouchers are on every plan, including during the trial.
Monthly, for the month behind it, so you pay after your network has earned. It carries a grace period and our team gets in touch before your access is affected.
Yes. Subscribers, packages and balances migrate across, and we plan the cutover with you. Enterprise networks get a dedicated account manager for the move.