Faster support
Package, balance, expiry and router are on the first screen of every account.
Subscribers and support
Subscriber management
for ISPs
The whole customer on one page
Answer any customer question in seconds, without opening three systems. When a subscriber calls, your team needs their package, balance, expiry, router and last payment at once. Centipid keeps all of it on one record with the payments, sessions, tickets and messages that belong to the account, so support and billing work from the same facts.
Fixes in one click
Extend expiry, change package or credit time after an outage from the account itself.
A full history
Payments, package changes, sessions, tickets and SMS stay with the subscriber.
Fair use handled
Apply the package policy, throttle, disconnect or exempt a heavy user per account.
How it works
The subscriber record is the account behind every connection. It keeps contacts, package, balance, expiry and access state together, with the payments, sessions, tickets and messages that belong to the account.
How ISPs use it
“My internet is off” calls
See in one glance whether the account expired, owes money or its router is down.
Upgrades and downgrades
Move a subscriber to a faster or cheaper package and the network follows.
Goodwill after an outage
Credit the lost time to the customer’s expiry instead of arguing about a refund.
More in Customers
Leads and sales pipeline
Track prospects, follow-up work and conversion into subscriber accounts without losing the commercial history.
Subscriber imports
Bring existing subscriber records into Centipid in controlled batches with validation before accounts go live.
Subscriber portal
Give subscribers one place to see balances, invoices, receipts, packages and renewal options.
Built for operators. Free for fourteen days.
Onboarding support connects your first MikroTik router and payment gateway.