Context on arrival
Package, balance and router open beside every ticket.
Subscribers and support
Support tickets
for ISPs
Support with the full picture
Solve customer problems faster because the ticket already knows the account. A complaint on WhatsApp gets lost; a ticket does not. Each ticket has an owner, a priority and a status, and opens beside the subscriber’s package, balance and router, so the person handling it can see whether the problem is money, the plan or the network before replying.
Clear ownership
Every ticket has one person responsible and a priority from low to urgent.
Customers kept informed
Subscribers are notified as their ticket moves.
Patterns spotted
See open work and the problems that keep coming back.
How it works
Tickets track customer issues from report to resolution. Each ticket has an owner, priority and status, and opens beside the subscriber's account, package and router, so the team sees what the customer sees.
How ISPs use it
Outage days
Group the flood of complaints and see which router the affected customers share.
Installation follow-ups
Track new connections that need a technician visit until they are online.
Billing disputes
Resolve payment complaints with the receipts and invoices right beside the ticket.
More in Customers
Leads and sales pipeline
Track prospects, follow-up work and conversion into subscriber accounts without losing the commercial history.
Subscriber management
Keep identity, contacts, packages, balances and access state together from sign-up through renewal.
Subscriber imports
Bring existing subscriber records into Centipid in controlled batches with validation before accounts go live.
Built for operators. Free for fourteen days.
Onboarding support connects your first MikroTik router and payment gateway.