Context on arrival
Package, balance and router open beside every ticket.
Support with the full picture
Solve customer problems faster because the ticket already knows the account. A complaint on WhatsApp gets lost; a ticket does not. Each ticket has an owner, a priority and a status, and opens beside the subscriber’s package, balance and router, so the person handling it can see whether the problem is money, the plan or the network before replying.
Clear ownership
Every ticket has one person responsible and a priority from low to urgent.
Customers kept informed
Subscribers are notified as their ticket moves.
Patterns spotted
See open work and the problems that keep coming back.
How it works
Tickets track customer issues from report to resolution. Each ticket has an owner, priority and status, and opens beside the subscriber's account, package and router, so the team sees what the customer sees.
How ISPs use it
Outage days
Group the flood of complaints and see which router the affected customers share.
Installation follow-ups
Track new connections that need a technician visit until they are online.
Billing disputes
Resolve payment complaints with the receipts and invoices right beside the ticket.
More in Customers
Leads and sales pipeline →
Track prospects, follow-ups and conversion into subscriber accounts, and keep the sales history.
Subscriber management →
Keep identity, contacts, packages, balances and access state together, from sign-up to renewal.
Subscriber imports →
Bring existing records into Centipid in controlled batches, with validation before accounts go live.
Tickets with context. Try it for fourteen days.
Log open complaints as tickets and see each subscriber’s package, balance and router beside them.